Ordering
A start screen that never stops
Full-screen photos, a slider or a video with your logo and language buttons. Guests choose Eat here or Take away and go straight to the menu; switching is still possible in the basket.
SELF-ORDER KIOSK
Self-order kiosk for hospitality: your rush disappears at the door
Guests order and pay themselves at the self-order kiosk while your team keeps working. The order goes straight to the prep station, from the same menu as your POS.
PrototypeThis demo is only available on a laptop or a tablet of 10 inches or larger.Open this page on a larger screen to try the demo.
The self-order kiosk, as your guest sees it
The self-order kiosk of a sample venue, in that venue's own branding. Choose between eating in and taking away, then go through the order the way your guest does.
Tap ‘Hier eten’ (eat in) to begin. Dutch, English or Macedonian.
THE PROBLEM
At peak times you lose guests at the door
The queue stretches outside, one person takes all the orders and in the back the kitchen waits with nothing to do. Anyone in a hurry walks on to the next place.
Not because you have too few people, but because everything has to go through one point.
HOW IT WORKS
From order to ticket in one flow
The kiosk takes the order while your team keeps working. What is entered goes straight to the prep station, with no step in between.
Your guest chooses on their own and sees the whole menu, including what you would normally have to explain.
Ordering can happen at the kiosk or at the counter — it arrives in the same system.
Every order line goes automatically to the right prep station.
Payment happens right at the kiosk. Nobody has to go to the checkout any more.
Your guest gets an order number and sees when their order is ready.
No second place where you have to enter it all over again.
ONE MENU
Manage your menu once. Use it everywhere.
The kiosk shows the same products, prices and availability as your POS. What’s sold out disappears from view on its own.
Options, extras and combinations appear exactly as you have set them up. Your guest builds their own order, with nothing that can go wrong.
You create the product once — not separately for the kiosk.
UPSELLING
More revenue without pushy selling
At the moment your guest chooses, the kiosk shows what goes with it. Not as an ad afterwards, but as part of ordering.
On the product itself
If your guest picks fries, the kiosk asks which sauce should go with them. If they pick a burger, it asks whether to make it a meal.
One size up
The offer for a larger size appears at the moment your guest picks the size, not as a separate question afterwards.
Combos and meals
Individual products together as a meal, at the price you have set for it.
What naturally goes with it
A drink with a dish, a dessert after the main course, an extra topping on a pizza.
You decide what appears
Which suggestion goes with which product, you set up on the product itself. The kiosk makes nothing up.
A familiar sequence
Guests know this way of ordering from the self-order kiosks at big chains. That saves explaining — and hesitation at the kiosk is lost time in your queue.
POS AND KITCHEN
From order to preparation with no extra steps
An order at the kiosk is not a loose slip that someone still has to retype. It runs through the same structure as everything you ring up at the POS.
To the right place
Every order line goes automatically to the prep station it belongs to. Cold dishes one way, hot dishes the other, drinks to the bar. Your kitchen only sees what it has to do.
Same names, same options
What your guest taps appears in the kitchen exactly the same way. No abbreviations that everyone reads differently and no verbal handover that gets lost halfway.
Order number and pickup
Your guest gets an order number and sees when their order can be picked up. That saves asking at the counter, which is exactly what clogs the queue again.
PAYMENT
Payment happens at the kiosk
Your guest pays right when ordering. That saves a second queue at the checkout.
Your own provider
CCV, PAY. or MultiSafepay, on your own contract.
Payment methods
Including iDEAL and QR Pay.
At the kiosk
Card or contactless, right at the time of ordering.
Tickets are registered automatically.
WHAT IT BRINGS
Where the kiosk makes the difference
A kiosk takes the peak out of ordering. That changes how a busy shift runs.
Shorter queues
Several guests order at the same time instead of one after another.
Your team keeps working
Nobody has to stop to take orders. The kitchen receives them directly.
Nothing forgotten
Your guest chooses their own options and extras. There is no verbal handover in between any more.
Works alongside your existing counter
The kiosk doesn’t replace your floor staff. It absorbs the peak so your team keeps time for the guests who want attention.
The kiosk is built to get more orders through the same hour, without your team having to work harder.
WHO IT’S FOR
Where a self-order kiosk does its job
A kiosk helps in places where many guests order within a short time window, and where the ordering moment is currently the bottleneck.
Snack bar and cafeteria
The evening peak arrives in a single wave. Several guests order at once instead of one after another at a single counter.
Fast food and quick service
Ordering and paying happen in the same action. Your staff at the counter can move to the pickup point.
Lunchroom and sandwich shop
Between twelve and two, every minute counts. Guests who know exactly what they want don’t have to wait behind someone who can’t decide.
Food court
Each unit has its own menu and its own prep station, while the guest has a single place to order.
Hotel restaurant
Breakfast and late orders keep flowing even when few staff are on duty.
Holiday park and leisure
Visitor flows are unpredictable and seasonal staff change. The menu lives in the system, not in the head of whoever is working that day.
Bowling, cinema and entertainment
Orders come in concentrated around breaks and start times.
Corporate canteen
A regular group of guests within a narrow time window, often with their own packages or staff rates.
Pickup and takeaway
Order, pay and get an order number without anyone having to stand at the counter.
COMPARISON
Self-order kiosk or QR ordering?
It isn’t either-or. Both are ordering channels within the same Guestit system, and each is strong in different places in your venue.
Device
The kiosk is a fixed screen in your venue. QR runs through your guest’s phone.
Where it’s strong
The kiosk handles the rush at the counter, at fast food venues and for pickup. QR handles the tables, the terrace and the rooms.
Payment
At the kiosk, your guest pays right when ordering. With QR, it goes through the payment flow you set up.
Processing
Both run through the same Guestit structure to your POS and your kitchen.
Note on the tablet menu
QR ordering and the tablet menu can’t run on the same table at the same time — you choose one of the two per table. That doesn’t apply to the kiosk, which is independent of the table.
HARDWARE
Self-order kiosk software that isn’t tied to a single device
The ordering software runs in the browser. That means you’re not tied to one type of kiosk cabinet from one supplier.
What it can run on
A freestanding kiosk, a wall-mounted model, a counter model or a large touchscreen. If you already have suitable kiosk hardware, it can be reused in many cases.
What you need
A touchscreen and a network connection are the basics. Whether you need an enclosure, card terminal, ticket printer or scanner depends on how you use the kiosk.
What we check first
Before we promise anything, we look at your existing equipment and your network. What fits, we use; what doesn’t, we say so.
IMPLEMENTATION
From first conversation to a running kiosk
We don’t deliver a box you’re left to figure out yourself. The ordering flow is set up around how your venue works.
1. We look at how you work now
Where the queue forms, who takes the orders now, and what happens in the kitchen afterwards.
2. We set up your menu
Products, options, extras, packages and pricing rules. If your menu is already in Guestit, the kiosk uses it right away.
3. We connect the rest
Hardware, payment, POS and the screens in the kitchen and at the expo.
4. We walk through the whole route
From an order at the kiosk to the ticket in the kitchen and the pickup, before your first guest uses it.
ALL FEATURES
Everything the self-order kiosk does.
Everything the Guestit self-order kiosk does to let guests order quickly, pay securely and get their food, while the kiosk is free again for the next guest.
Ordering
Featured and category bar
A Featured page with promotion tiles, then a fixed category bar on the side. Disabled or sold-out products disappear from the menu by themselves.
Ordering
One order button on every card
One round button: + adds the product directly, › opens the choices, a number shows how many are in the order. Tap the number for a stepper that closes by itself. The same button as on the Guestit eMenu.
Ordering
Sizes in one tap
Products with sizes (Regular and Large, or S, M and L) get a wide card where every size has its own button. With a promotional price, the old price is shown struck through.
Ordering
Product page with numbered steps
Sizes at the top, then numbered steps for required choices, extras and side dishes, and a fixed bar with price and Add. A disabled button always says what is still missing.
Ordering
Build your own bowl
Build step by step: base, protein, marinade, exactly four toppings, salad scoop, sauce and two finishers. A live counter, options that lock at the maximum, and surcharges that appear in the price immediately.
Ordering
Allergen filter and product info
Hide products with chosen allergens, and see per product what is in it, what it may contain traces of, or what can be left out. Unknown stays unknown, never “free from”.
Ordering
Change everything in the basket
Open a dish with all its choices and adjust it on the spot, change quantities or remove it. Side dishes that belong to it go along or stay, as the guest wants.
Upsell & offers
Make it a meal
A clear meal offer with the extra price and the label “Most chosen”. The meal follows the chosen size, and the guest picks their drink in the next step.
Upsell & offers
A premium drink in the meal
First the included drinks, then premium drinks with their surcharge, such as fresh juice. Always optional, never preselected.
Upsell & offers
Complete your dish
Paid extras as photo cards, such as extra salmon, avocado or a sauce. Three are visible, the rest is behind “Show all”.
Upsell & offers
Tasty on the side
Side dishes at a special price, added with one tap. What is already in the order is not offered again, and a side dish that is already in the meal is called extra portion.
Upsell & offers
Round off a category
A small row of up to four fitting products at the bottom of a category: snacks with drinks, something sweet with soft drinks.
Upsell & offers
Often ordered together
A short suggestion in the basket, such as desserts, with a link to the whole category. One tap to add, zero taps to ignore.
Upsell & offers
A gift from a set amount
A progress bar shows how much more is needed for a free product, such as a mochi from €25. The gift is added as soon as the amount is reached and can be removed.
Upsell & offers
Promotion tiles and labels
Large and small tiles on Featured, for example a dish as a meal with the meal price next to the single price. Labels such as Popular, New and To share on product cards.
Payment & pickup
Card payment on the terminal
The terminal settles exactly the total shown on the screen. Approved, declined, cancelled and unclear each get their own screen with a clear next step.
Payment & pickup
Pager, table marker or name
At the end the kiosk asks how the order will find the guest: nothing, pager number, marker number or first name. Custom number ranges and a filter for unwanted names.
Payment & pickup
Follow your order on your phone
After payment, a large QR code opens the order online: status from the kitchen, expected time, a ready notification, and the bill to download or email. The guest needs nothing more from the kiosk afterwards.
Payment & pickup
Paper receipt only when needed
By default the kiosk only prints if the digital bill is not available. Always print or never print is a single setting.
Payment & pickup
Orders of €0
An order with only free rewards goes to the kitchen without a terminal, with the same reliability as a paid order.
Payment & pickup
Quickly free for the next guest
Done ends the session immediately; otherwise a visible countdown with “More scan time” does that. Order number, QR code and customer details disappear from the screen.
Loyalty & rewards
Log in with the app
The kiosk shows a one-time QR code and the guest scans it with the restaurant app. No phone number, email or typing on the kiosk.
Loyalty & rewards
Rewards and points shop
All rewards sorted by points: what the guest can afford in colour, the rest grey with how many more points are needed. Points are reserved in the basket and only deducted once the order is accepted.
Loyalty & rewards
Personal gifts and offers
Gifts in colour can be used straight away; others show the condition and a one-tap fix, such as Add gyoza. A personal offer appears as a banner: one tap to add, nothing to ignore.
Loyalty & rewards
Member benefits and paying with credit
Member discounts are applied automatically and shown as separate lines in the basket. With a toggle the guest pays part with credit; the terminal settles the rest.
Loyalty & rewards
Stamp cards and points earned
“2 more until a free Poké Wan” on the stamp card, “You earn 8 points” in the basket, and on the thank-you screen what the guest saved, used and earned.
Loyalty & rewards
Privacy on a public screen
Only the first name is shown. A logged-in guest who does not go on to order is logged out after 90 seconds, and every end of the session also closes the loyalty session.
Safety & recovery
Never pay twice
The order is saved before the terminal starts, every order has one fixed key, and an unclear result goes to a status check instead of a new payment.
Safety & recovery
Recovers after a crash or power outage
A paid order is restored after a restart and sent to the kitchen exactly once. An unpaid order starts again, so the next guest never sees someone else’s basket.
Safety & recovery
Stock and price check before payment
Sold-out products are named along with a way to adjust the order. If a price has changed, the guest confirms the new price before paying.
Safety & recovery
Calm during a network outage
At start-up the kiosk connects to the restaurant system and keeps retrying. If the connection drops during ordering, the basket stays in place.
Safety & recovery
Inactivity and cancelling
After a while without taps the kiosk asks “Are you still ordering?” and then clears the order. Cancelling an order asks for confirmation once.
Safety & recovery
No double order from double taps
Add, pay and order buttons ignore an accidental second tap, so one tap is always one action.
Settings & languages
Your own brand on the same kiosk
One kiosk, many restaurants: logo, colours, fonts and brand texts per restaurant. Menu, flows and reliability stay the same.
Settings & languages
Dutch, English and Macedonian
Every text in three languages, switchable on the start screen. The next guest starts again in the default language.
Settings & languages
Staff menu behind a PIN code
Five taps on the logo and a PIN code open the staff menu, for example to see how the kiosk is set up. The PIN code is checked by the Guestit backend.
Settings & languages
Configurable per restaurant
Order identification, number ranges, the inactivity timer, receipt printing, upsell rules and loyalty are settings, not code.
Settings & languages
Kiosk, tablet and iPad
Laid out and checked for the 1080×1920 kiosk, the 8-inch tablet, and iPad Air and iPad in portrait and landscape, with large touch targets and without layout shifts.
Settings & languages
Fast on simple hardware
On slower devices the kiosk switches off heavy effects, and it follows the reduced-motion setting. Every tap responds immediately.
Settings & languages
Insight without personal data
Anonymous events, such as which upsells are shown and chosen, without card details or personal data.
Frequently asked questions about the self-order kiosk
What is a self-order kiosk for hospitality?
A self-order kiosk is a screen in your venue where guests put together and pay for their own order. The order then goes straight to your POS and your kitchen, without a staff member having to handle it.
How does a hospitality self-order kiosk work?
Your guest browses the menu, chooses products and options, confirms and pays. The order lines go automatically to the right prep station and your guest receives an order number for pickup.
Can a guest pay directly at the self-order kiosk?
Yes. Payment happens at the kiosk, when ordering. You use your own payment provider — CCV, PAY. or MultiSafepay — under your own contract. The methods include iDEAL and QR Pay, among others.
Does an order go to the kitchen automatically?
Yes. Every order line is sent automatically to the right kitchen, prep or expo station. Nothing is entered a second time between the kiosk and the kitchen.
Does the self-order kiosk work together with the POS system?
Yes. The kiosk and the POS read the same menu and write to the same order flow. Ordering at the kiosk or at the counter ends up in the same place.
Can I use my existing menu and prices?
Yes. Products, prices, options and packages come from one central product database. If your menu is already in Guestit, the kiosk uses it without you having to transfer anything. You make a price change once.
Can the same product have a different price on the kiosk?
Yes. One product can behave differently per package — included in a package without a separate price, à la carte with its own price, or at a fixed staff rate. You don’t need to create a second product for that.
What hardware do I need for a self-order kiosk?
A touchscreen and a network connection form the basis. The enclosure, card terminal, ticket printer and scanner depend on how you use the kiosk. We first look at what you already have before we recommend anything.
Is a self-order kiosk suitable for a small snack bar or lunch café?
Often, yes. It’s not about how big your venue is, but about whether ordering gets stuck at peak moments. If your rush comes in one short wave, that’s exactly where a kiosk does its job.
What is the difference between a self-order kiosk and QR ordering?
The kiosk is a fixed screen at the counter and works well for fast service and pickup. QR ordering runs through your guest’s phone and works well at the table and on the terrace. Both run through the same Guestit structure and can be used side by side.
How does upselling work on the self-order kiosk?
Extras, options and combinations appear the way you’ve set them up on the product. Your guest sees what goes with it at the moment they choose, without anyone having to offer it.
What does a self-order kiosk cost?
There is no separate kiosk price. Guestit works with a monthly fee for the entire system, which includes hardware, support and future updates: between €11 and €23 per table per month, depending on the size of your venue, plus a one-time setup fee of €2,150. What you pay exactly depends on the number of ordering points and tables, which components you take and how your venue is set up. On the Costs and returns page you can calculate it for your situation, or we do that together in an introduction call.
What the kiosk connects to
Curious how this works out for your venue?
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