PAYMENT SERVICES
Payment services for hospitality that just have to work
Payments are the lifeblood of your business. That’s why Guestit combines its knowledge of the POS system and the floor with ICNT’s payment expertise. From terminal and POS integration to installation and support.
HOW A PAYMENT WORKS
Guestit POS
Table 12 · €48.50
↓
Payment terminal
Amount received
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Guestit POS
Paid · settled
The amount is entered once. Guestit provides the POS integration, ICNT the terminal and the processing.
Hospitality without card payments is like a butcher without a knife.
Payment is not a peripheral product. It is the moment your revenue actually comes in — and the moment your guest leaves your venue.
Guestit × ICNT
PAY.NL
CCV
MultiSafepay
You won’t be pushed into a single standard solution. Together with ICNT, we look at which payment provider, terminal and type of contract suit your business.
THE REAL PROBLEM
When payments stop, your operation stops
A terminal that can’t connect on a Friday evening is not a technical detail. Your guests can’t pay, your floor staff are left standing at the table, and tables that should have been free long ago stay occupied.
Then the searching starts. Is it the terminal, the POS integration, the processor, the network or the connection? With separate suppliers, each party only investigates its own part — and you keep that conversation going while it’s busy.
A failed payment is not just a technical fault. It is revenue standing still.
Six places where a payment can get stuck
The payment terminal
→
The POS integration
→
The payment processor
→
The network
→
The internet connection
→
The POS configuration
When the first report comes in, nobody knows which of the six it is. That is exactly where the time goes.
COLLABORATION
One payment flow, two areas of expertise
A payment passes through two worlds: the way your business works, and the technology that moves the money. Guestit knows the first, ICNT the second.
GUESTIT
The POS system and the floor
We know how bills are settled in your business and where the amount comes from.
Table flow and payment process
The technical POS integration
ICNT GROUP
The payment services and support
ICNT has worked on payment services for hospitality for almost twenty years and is our exclusive partner.
Payment terminals
Payment processors
Application and contract handling
On-site installation
Management
Specialist support
How the request works
1
Your business
You request payment advice through Guestit.
2
Guestit + ICNT
Together we decide on the terminal, integration and provider.
3
Payment provider
PAY., CCV or MultiSafepay processes the payments.
4
Your payment solution
Terminal and POS work as one.
You keep two contract partners: Guestit for the POS system, ICNT for the payment services. What you don’t keep is the work of figuring things out in between.
What the two deliver together
Connection to your Guestit environment
The payment solution is set up around the way you already work — not the other way around.
Fewer hand-offs
When something is reported, the whole chain is examined instead of just one party’s own part.
One coordinated chain
Terminal, POS integration and configuration are aligned with each other before you go live.
BY PAYMENT MOMENT
Every payment moment calls for something different
At the table, on the terrace, at the bar, at a pickup counter or in a self-service setting, you pay in a different way. The payment terminal should adapt to that way of working, not the other way around.
POS-linked payments
The amount goes from the POS system to the terminal. Nobody retypes an amount anymore, so there’s nothing left to key in wrong.
We first look at the moment you pay, and only then at the device that goes with it.
THE CHOICE
Not every business needs the same payment solution
There is no provider that is the best for every business. What fits depends on how you work and on what you already have running.
What we take into account
The type of business
The number of locations
The number of terminals
Mobile or fixed use
Table, counter or self-service
The average transaction value
The distribution of your transactions
The payment methods you want to offer
Your current contracts
The service you expect
Link with your other Guestit channels
Three possible routes
PAY.
Formerly often referred to as Pay.nl
CCV
Available through ICNT
MultiSafepay
Available through ICNT
We decide which of the three fits best based on your situation. We won’t line up a checklist comparison, and we only name amounts once they are based on your business.
POS INTEGRATION
Why connecting a card terminal to your POS makes the difference
A standalone payment terminal works. A terminal connected to your POS system works with you. The difference lies in who enters the amount.
From POS amount to registered payment, in five steps
1
Settle the bill in Guestit
Your staff member selects payment for the right table or order.
2
Amount to the terminal
The amount is sent to the payment terminal automatically.
3
The guest pays
The guest completes the payment on the terminal.
4
Status back in the POS
The payment status comes back into the POS system.
5
Correctly registered
The payment is registered against the right bill.
At no point in these five steps does anyone retype an amount.
What the integration delivers
No retyping amounts
The amount comes from the POS, not from someone’s head.
Fewer input errors
What isn’t keyed in can’t be keyed in wrong.
Faster payment
One step less per table, for the whole shift.
Clearer records
The payment is immediately on the right bill.
Fewer discussions about discrepancies
POS and terminal count the same amount.
A calmer way to work
Your floor staff don’t have to remember anything or double-check afterwards.
HOW IT WORKS
From first conversation to a tested payment flow
Four steps. The last one is the step that is often skipped and that gives you the most.
1
We look at your situation
Your existing POS, your locations, your terminals, your network, your payment volume and the way you want to work.
2
We select the solution
Guestit and ICNT decide together which terminal, which integration and which payment provider suit your business.
3
We arrange and connect
Application, contract, configuration, installation and the connection to your POS are prepared.
4
We test the whole payment flow
Not just the terminal. The whole route from POS amount to registered payment is checked.
APPLICATION AND CONTRACT
Application and coordination through Guestit — service agreement directly with ICNT
You request the payment solution through Guestit. We help select and connect the right solution. You sign the service agreement directly with ICNT, our specialist service partner for payment services. Guestit is not a payment processor itself.
IN CASE OF A DISRUPTION
No buck-passing between POS and card terminal
The difference doesn’t lie in a promise that nothing ever goes wrong. It lies in what happens when something does go wrong, in the middle of service.
Separate suppliers
The POS supplier looks at the POS.
The payment supplier looks at the terminal.
Both see part of the chain, not the whole.
You bring the parties together and keep track of progress.
Guestit and ICNT together
POS, integration, terminal, network and processing are looked at together.
Guestit and ICNT share the relevant technical knowledge.
As a result, the cause can be pinned down more precisely.
The responsible specialist can then take action.
That doesn’t mean nothing ever goes wrong. It means you don’t have to mediate when it does.
WHO IT’S FOR
For venues where paying is part of the service
The technology differs from case to case, the question doesn’t: how does the amount get from the POS to the terminal and back, without a detour?
Table service
Restaurants, cafés, bars, lunchrooms and hotels
Paying at the table or on the terrace, often with several mobile terminals in use at the same time.
Fast throughput
Quick service, pickup locations and delivery concepts
Short transactions, high volume and little time per guest. Every second at the counter counts.
Multiple points of sale
Food halls and event venues
Multiple POS systems and terminals running at the same time, sometimes temporary and in changing places.
Multiple locations
Chains and multi-location businesses
The same setup at every location, and an overview of everything that comes in.
FREQUENTLY ASKED QUESTIONS
Questions business owners ask us about payments
Which card terminal suits my restaurant?
That depends on how you take payment: at the table, at the bar, at a pickup counter or via self-service. Your number of terminals, your locations and your way of working also count. We look at that first together with ICNT and advise afterwards.
Can a card terminal be connected directly to the Guestit POS?
A POS integration is the starting point: the amount goes from Guestit to the terminal and the payment status comes back into the POS. Which terminals and providers support that in your situation, we check in advance.
Can guests pay at the table or on the terrace with a mobile terminal?
Yes, with a mobile payment terminal that goes along with your floor staff. Which model fits depends on your business and on the payment provider you choose.
Which payment providers does Guestit work with?
Through ICNT you can choose from solutions from PAY., CCV and MultiSafepay. We decide which of the three fits best based on your situation.
Do I sign the contract with Guestit or with ICNT?
You request the payment solution through Guestit, and you sign the service agreement directly with ICNT. ICNT is the specialist service partner for payment services. Guestit is not a payment processor itself.
What happens when a payment or terminal doesn’t work?
Then the report isn’t just passed on. POS, integration, terminal, network and processing are all examined, with Guestit and ICNT sharing the relevant technical knowledge. That way the cause can be pinned down more precisely and the responsible specialist can take action.
Can I combine fixed and mobile payment terminals?
That’s common: a fixed terminal at the bar and mobile terminals for your floor staff. Which combination is possible in your situation depends on the chosen provider and your setup. We check that in advance.
Can payments from QR ordering and self-service be processed too?
That’s possible, as far as your chosen payment provider and your Guestit configuration support it. Because this differs per situation, we check it before you commit to anything.
Can my existing payment solution be taken over or connected?
That can’t be said in advance. It depends on your current contract, your terminals and your provider. We first look at what you have and what of it can be kept, before we make a proposal.
How is it decided which provider is the most cost-effective or the best fit?
Based on your situation: your transaction volume and how it is distributed, the number of terminals, your locations, how you take payment and your current agreements. We only name amounts once they are based on your business.
Find out which payment solution suits your business
No standard package and no unnecessary technical choices. We look at your POS situation, your payment moments and your way of working, and together with ICNT we recommend a suitable solution.
We’ll get in touch to go through your situation: how you currently take payment, what goes wrong and what the POS integration involves.
We only use your details to contact you about this payment advice. Where necessary, we share them with ICNT so we can answer your question.
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