HANDHELD
Take the order where the guest sits
With the handheld, an order is in the system straight away, on the right table. Each line goes automatically to the prep station where it belongs — without a stop at the POS.
PrototypeThe handheld in your floor staff's hands
Tables per room, taking orders and settling the bill, all from one screen. The handheld runs on iOS and on Android.
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THE PROBLEM
Taking the order isn’t the work. Retyping it is.
On a busy evening, the same order is processed twice: first at the table on paper, then again at the POS. Between those two moments sits everything that can go wrong — a course that shifts, a note that doesn’t make it through, a round that sits waiting because there was no moment to enter it.
Not because your team isn’t paying attention, but because the order only enters the system somewhere else.
IMMEDIATE BENEFITS
What changes once floor staff have a handheld
Four things that run differently on the floor right away.
Enter orders directly at the table
The order is captured while the guest is saying it, not a few minutes later at the POS.
Automatically to the right kitchen or bar station
Each line goes to the prep station where it belongs. The kitchen gets the dishes, the bar gets the drinks.
Less walking and less copying
Taking the order and sending it on is one action. The walk to the POS to enter the ticket afterwards is gone.
Simple to use, even for new staff
Prices, packages and discounts are built into the system. A new staff member doesn’t have to learn them by heart.
No second system alongside your POS — the same structure your kitchen and guest channels already use.
HOW IT WORKS
From table to prep station, with no stops in between
Taking the order and sending it on become a single action. What is agreed at the table is fixed on the right table at that moment.
You take the order at the table, on the handheld.
The lines are recorded on the right table, per guest and per course.
Guestit distributes the lines across the prep stations, based on how your venue is set up.
The kitchen sees the dishes for its own prep station, the bar only sees the drinks.
The expediting station sees which parts of the table are complete.
The same structure as the POS, the eMenu and QR. No separate system that has to be updated afterwards.
THE INTERFACE
Every feature saves you a step or a mistake
Not everything the screen can do, but what you no longer have to do during a shift.
Open a table and switch tables
You work within the table you’ve opened. Everything you enter is attached to that table, so a round doesn’t end up on the wrong bill.
Preparation options and notes
Choices such as how it’s prepared, extra ingredients or an allergy are recorded on the dish itself. They go along to the prep station instead of being passed on verbally.
Ordering more at a table in progress
An extra round goes on the same table bill, even when a colleague takes it.
Splitting and merging
You can split a bill, and you can merge several tables into one bill too. The bill follows how the party wants to pay.
What happens on the handheld isn’t a copy of the POS. It’s the same order, at the same moment.
DURING THE RUSH
Built for the busiest hour of the week
On a full evening, what counts is how many steps an action takes, and how much goes wrong when one of them gets skipped.
You work within one table
You switch tables deliberately. That’s why an order doesn’t end up on the table next to it.
With several colleagues on the same table
Several staff members can take orders at the same table. Everything comes together on one bill, without anyone having to check who entered what.
The kitchen only sees its own work
The bar doesn’t search through dishes and the kitchen doesn’t search through drinks. That saves time exactly when it’s busy.
No catching up after the shift
Because the order is on the right table straight away, there’s no pile of tickets left to process after closing time.
Fewer steps per order means fewer moments where something can change between the table and the kitchen.
PACKAGES AND PRICES
The staff member doesn’t have to remember the rules
The handheld works from the same central product structure as your other channels. A price, a description or a dish that comes off the menu, you manage in one place — not separately for the POS, the eMenu and the handheld.
That same product may behave differently depending on the situation. Within an all-you-can-eat package, a dish has no separate price, à la carte it does, and for your own staff a discount is applied automatically.
You maintain the menu once, not per device.
ONE OPERATING SYSTEM
One operating system, every guest journey
The handheld doesn’t sit next to Guestit, it’s a workstation within it. The POS, table management, product management, the kitchen displays, bar and expediting screens, QR ordering, the eMenu, the self-order kiosk, payments and reporting all work from the same structure.
For the kitchen, an order from the handheld is therefore indistinguishable from an order from another channel. And you don’t have to check a change to how your venue is set up in a second system.
Not linked to Guestit. Part of Guestit.
THE BILL
One table, one bill
Everything ordered at a table comes together on one bill, regardless of who took the order or which channel it came in through. Splitting is possible, and so is merging several tables into one bill.
Your own provider
CCV, PAY. or MultiSafepay, on your own contract.
Payment methods
Including iDEAL and QR Pay.
At the table
Tap on Glass.
Tips are recorded separately.
POS AND HANDHELD
The handheld doesn’t replace your POS
It brings the work to where it happens. The POS remains the fixed point for everything that belongs there.
At the table, on the handheld
Take orders, add extra orders and follow the table — right where the guest is sitting.
On the fixed POS
The overview of the venue, and the management of your menu, prices and packages.
Both from the same source
What happens on the handheld is on the POS, and the other way around. There is no sync between two systems, because there is only one.
You choose what fits each workstation, not each system.
WHICH VENUE IT’S FOR
Where a handheld makes the most difference
Not every venue benefits equally. These are the situations where the difference is greatest.
Restaurants
Several dishes per table, split between kitchen and bar. The split you make at the table ends up at the right prep station.
Terraces
The greatest distance between guest and POS. Every order you enter outside is one less walk back inside.
Cafés and bars
Lots of short rounds at the same table. Additional orders go on the running tab, even if a colleague takes them.
All-you-can-eat and shared dining
Within the package, a dish has no separate price. Staff don’t need to remember what is and isn’t included.
The same principle applies to hotels, event halls and entertainment venues: the more walking distance between guest and POS, the more taking orders at the table helps.
FREQUENTLY ASKED QUESTIONS
Questions about the handheld POS
What owners most often ask us before they switch.
What is a handheld POS?
A portable device you use to take orders where the guest is sitting. At Guestit it is not a separate app next to your POS, but a workstation within the same system as the POS and the kitchen displays.
How does a handheld work in a restaurant?
You open the table, take the order and send it. The order lines go to the right prep station and come together on that table’s bill.
Do orders go straight to the kitchen and the bar?
Yes. Guestit distributes the order lines across the prep stations based on how your venue is set up. The kitchen sees the dishes for its own station, the bar sees only the drinks.
Can I connect a handheld to my current POS system?
The Guestit handheld works within Guestit itself and shares the product, order and table structure there. We discuss what is possible alongside an existing POS system in an introduction.
Can staff settle the bill at the table?
Paying at the table is supported. Which payment methods and interfaces are available for your venue depends on your payment provider — Guestit works with CCV, PAY. and MultiSafepay, among others.
Does the handheld work with packages and all-you-can-eat?
Yes. The same product behaves differently per package: within an all-you-can-eat package a dish has no separate price, à la carte it does. Staff don’t need to know those rules.
What hardware do I need?
We tailor the devices we supply to your venue. We discuss that in the introduction, together with the number of workstations you need.
What does a handheld POS system cost?
Guestit charges per table, with hardware, support and future updates included. On Costs and benefits you can calculate what that means for your number of tables.
Is your question not listed? Ask it during the introduction — we call back within 24 hours.
Curious how this works out for your venue?
Leave your number and we’ll call you. A conversation about how taking orders currently works for you: where things are done twice, where things get left lying around, and where it could be simpler.
We always call within 24 hours — evenings and weekends included.
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