QR ORDERING FOR HOSPITALITY
directly connected to your operationYour guest scans the code on the table, then orders and pays on their own phone. Every order arrives on the same table, the same POS and the same kitchen as the rest of your venue — no app, no retyping, no separate ordering system alongside.
No app needed
Directly connected to your operation
Order and pay
Personal service stays
THE PROBLEM
to be able to orderIn your busiest moments, time is lost on the act of ordering itself. Your guest wants a second round, but your floor staff are on the other side of the terrace. By the time someone comes by, the moment has passed.
The friction shows up in the same places: a terrace that fills up unexpectedly, an order passed on verbally that arrives differently, add-on orders that never get placed because nobody asks. QR solves that by putting part of the ordering process in your guest’s hands. That is a real solution. It is also a choice about who takes the order in your venue.
THE CHOICE
Design the guest journey first.Many owners add QR because it costs little. In the market, rates run from about €135 to €200 per month — not an amount you’d spend long discussing.
But an extra feature is not an operating strategy. The question is not whether QR is worth €200 per month. The question is whether self-service fits the restaurant you want to be.
The price of software is on the invoice. The price of the wrong guest journey is in your operation every day.
HOW IT WORKS
at the table, in four stepsYour guest scans the code that belongs to their table and sees your menu right away. What they order arrives on that same table, alongside what your floor staff ring up.
1
Scan. Your guest scans the code that belongs to their table, room or seat. That way you always know where an order comes from.
2
Choose. The right menu opens in the browser. No app, no account, no installation.
3
Order. Your guest picks products, quantities and options at their own pace, even when it’s busy.
4
Finish. The order is paid or booked to the table and goes automatically to the right bar, kitchen or prep station.
No second place where someone has to enter it again.
TRY IT YOURSELF
a QR code at the tableThis is an interactive prototype of the ordering screen your guest sees after scanning the code. Choose, adjust and order the way your guest does.
It is a prototype, not a live order. The menu for your own venue comes from the same product database as your POS.
PrototypeThe ordering screen your guest sees after scanning the code. Choose, adjust and order. It's a prototype, not a live order.
You can't actually order anything here.
PAYMENT
at the tablePayment can happen right when ordering or later in the evening. Nobody needs to come by with a device — and if your guest would rather have that, it’s no problem.
CCV, PAY. or MultiSafepay, on your own contract.
Including iDEAL and QR Pay.
The guest settles up themselves, or leaves the bill on the table.
Everything comes together on one table bill. Splitting is possible, and so is merging tables. Tips are recorded separately.
WHAT IT BRINGS
behind the scenesQR ordering takes the waiting out of the ordering moment, precisely in the places and at the moments where nobody can come by quickly.
Your guest orders the moment they’re ready, even when it’s full.
Your floor staff don’t need to stop by for every round. Orders come in while your team is busy.
A second drink, a sauce, a dessert: ordering again takes your guest two taps instead of a gesture and some patience.
Your guest picks product, quantity and options themselves. There is no verbal handover left between order and kitchen.
The time this frees up goes to welcoming, advising and serving — the work your guests come for.
THE DIFFERENCE
not one more channelAt Guestit, QR ordering is not a separate product. It is a sales channel of the same system your POS, kitchen and reporting already run on. What that means in practice:
You create a dish once. POS, tablet menu, self-order kiosk and the QR menu all work from the same product database.
Drinks go to the bar, dishes to the right prep station. That happens based on the order line, not on who passes it on.
Packages, price profiles and availability work in the QR channel exactly as they do at the POS.
QR orders follow the same table bill, the same payment flow and the same reporting.
What comes in through the QR code and what your floor staff ring up appear in the same overview.
TWO GUEST JOURNEYS
eMenu makes the standard guest journey digital.An eMenu is not a QR ordering page on your guest’s personal phone. It is the successor to the paper menu, and it belongs to the table — not to your guest’s device.
Where — on your guest’s phone
Your guest — serves themselves
Your team — available on request
Presentation — depends on the device
Suits — self-service hospitality
Every table gets the same reliable foundation. Your floor staff make the experience personal.
SALES MOMENTS
a fitting sales momentA guest who chooses on their own looks at your menu for longer than when the floor staff are standing there waiting. That is the moment to show something.
A sauce with the fries or a larger size, with the price difference shown. Right where your guest is already choosing.
A menu that changes after a certain time: bar snacks from five o’clock, desserts only once the main course is in.
A promo label on the dish that has to go tonight. You decide which product that is, not an algorithm.
What your guest gets to see depends on the profile, the package and the time window you set. Guestit doesn’t guess on your behalf.
HONEST ABOUT THE LIMIT
nothing is standardizedMost venues offer QR as an extra option. Your guest may scan, but doesn’t have to. As a result, two guest journeys run side by side: ordering through the floor staff, and ordering through the code.
You then rarely capture the full gain of self-service, because your team still has to be available for everyone who doesn’t scan. You have added a service channel, not a standardized operating model.
QR adds a digital ordering route. It does not automatically structure the entire guest journey.
That is no reason not to do it. It is a reason to decide beforehand what you want from it: one more channel, or a different way of working.
One choice per table
At a single table you choose between QR ordering and the tablet menu — not both. Which of the two fits depends on how much you rely on presentation and attention.
WHERE IT WORKS
it adds valueNot every venue benefits equally. These are the places where the difference shows up fastest.
The farthest tables order as quickly as those by the door, without putting extra people on.
Add-on orders and drinks keep coming in while your team is serving the food.
No queue at the tap at the busiest moment of the evening.
Guests order from their spot instead of from the bar.
Room service without a phone call, with the right room attached to the order.
Order from the lane, without interrupting the game.
Every order goes to the right pickup point, even with several kitchens.
Temporary points of sale with their own code, without a separate POS setup.
MANAGEMENT
not again in every sales channelWhat your guest sees on their phone is the same menu as at the POS. Prices, packages and what has run out carry over, without you keeping track of it anywhere separately.
Within an all-you-can-eat package, a dish has no separate price. À la carte it does. The QR menu follows the same rules.
From one place you manage products and descriptions, prices and price profiles, packages, temporary availability, time-based offers, which channels show a product, and the codes per table or location.
FROM SCAN TO KITCHEN
without manual steps in betweenAn order through the QR code follows the same route as an order your floor staff ring up. There is no export step and no second entry in between.
Guest scans → menu opens → order placed → table bill or payment → automatic routing → preparation → pickup or serving → reporting
What comes in through the QR code appears on the same ticket as what your floor staff ring up in the Guestit POS system, and goes automatically to the kitchen displays and prep stations. Prefer a well-presented menu on the table? Take a look at the tablet menu at the table. Ordering at the entrance or the pickup point goes through the self-order kiosk. You can read what it delivers in insights and reporting, and what it costs on costs and benefits.
ALL FEATURES
QR ordering does.Your guest takes out their own phone, scans the code on the table and has your menu in front of them. No download, no account, no explanation. You keep your hands free for the work that really matters.
A code on the table. That’s all there is to it.
The guest scans, orders and pays right away. The order is tied to that table, so you always know where it has to go — even when four people are sitting there who each want something different.
The same menu, a different pickup time.
Ordering at the counter or ahead of time from the sofa. The guest tracks their order until it’s ready for pickup.
The right suggestion, at the right moment, once.
A meal upgrade with the dish, extras while building it, a suggestion in the basket. What’s already been ordered isn’t offered again — and a suggestion that’s been dismissed doesn’t come back.
Everything a staff member would tell the guest, without anyone having to come over.
A full-size photo, the description, the ingredients, a note from the chef. And all the choices that go with the dish, on one screen.
The guest turns on what they watch out for and sees it on every dish.
No more conversation at every table. We don’t block anything — that stays your kitchen’s judgment — but nobody needs to ask any longer, and your own text about allergens is always shown with the dish.
Spares your floor staff the “how much longer?” question.
From the moment of ordering, the guest sees where their order stands: received, in preparation, ready. With an estimated time if the kitchen can give one, and otherwise none — never a guess that gets held against you later.
Pay up front, or put everything on the table bill.
You decide per location what is possible. A payment can never go through twice: if the connection drops, the system finds out what happened instead of trying again.
Call the floor staff or ask for the bill, without waving anyone down.
Colours, logo, typography. It’s your business, not ours.
The guest sees your restaurant, not an ordering system with your logo pasted into it.
Dutch, English and German, out of the box.
The guest’s language choice is passed on to the kitchen, so your floor staff know who to address in German.
Change a price, turn off a dish, start a promotion.
You change it once and it’s on every table. Even in the middle of service.
Orders arrive on the KDS and in the POS.
Nobody retypes anything, so nobody retypes anything wrong. One menu, one set of sales figures, one set of records.
FREQUENTLY ASKED QUESTIONS
in hospitalityYour guest scans a code that belongs to one table or spot and opens your menu on their own phone. They choose products, quantities and options, place the order and pay, or leave the bill on the table. No app is involved. At Guestit, that order arrives in the same system as your POS.
No. The menu opens in the browser that is already on their phone. No app, no account and no installation needed. That removes exactly the hurdle where most orders fall apart: a guest who can’t be bothered to install something for a single drink.
Yes. Your guest can pay right when ordering or later in the evening. Payment runs through your own provider — CCV, PAY. or MultiSafepay — with methods such as iDEAL and QR Pay. If your guest would rather pay your floor staff, the bill simply stays on the table.
It isn’t a connection, it is the same system. QR ordering is a sales channel of Guestit. Every order line goes automatically to the right prep station: drinks to the bar, dishes to the kitchen, based on the product itself. What comes in through the code appears on the same table bill and in the same reporting as what your floor staff ring up.
Yes, and that is the intention. Each code belongs to one table, room or seat. That way the system knows which bill an order belongs to, and your floor staff don’t have to work out who ordered what.
Yes. You create a product once in the central product database. POS, tablet menu, self-order kiosk and the QR menu all work with the same data. If you change a price or mark something as sold out, it is correct in every channel — you keep nothing separate for the phone.
Yes, and for most venues that is the best setup. You decide how far to go: only showing the menu, only add-on orders, or full ordering and payment. What your guest orders through the code and what your floor staff ring up lands on the same bill.
If you already work with the Guestit POS, your menu, prices and packages are already in it; the QR channel uses the same data. Then you decide which products are visible in that channel, and each table or spot gets its own code. How long that takes in your situation, we discuss in the introduction.
QR ordering is a channel within Guestit and is not sold as a separate module. You pay a monthly amount for the whole system: between €11 and €23 per table per month, depending on the size of your venue, plus a one-time setup fee of €2,150. Hardware, support and updates are included. On the Costs and returns page you can calculate it for your venue, or we can do it together in an introduction.
then the technologyLeave your number and we’ll call you. A conversation about how your service runs today: where the friction is, where things get done twice, and where QR ordering will — or won’t — help. No obligation.
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