BUSINESS TELEPHONY
Telephony that is aligned with your network
From phone numbers and voice menus to call groups and call forwarding: ICNT sets up your business telephony around the way your company works. On the same connection and network that they also manage.
OUR EXCLUSIVE PARTNER
ICNT takes care of the IT behind around 2,500 businesses: network, internet, telephony and security. Reachable whenever your venue is open.
icnt.nl
WHAT IT DEPENDS ON
A call runs through more than the phone
A phone call travels via the handset or app, the telephony platform, your internet connection, the local network and the firewall. When something doesn’t work as it should, it starts in one of those links.
You don’t have to work out which one yourself. Because ICNT also manages your internet, network and firewall, the team can check the entire chain instead of only its own part.
ICNT manages this chain
Handset or app
Telephony platform
Internet connection
Local network
Firewall
A disruption can start in any of these links. We look at all five.
IN CASE OF A DISRUPTION
Who figures it out when a call doesn’t get through?
The difference isn’t in the technology. In both situations the same functionality is involved. The difference is in who can see the whole chain.
Different providers
• The telephony provider looks at the phone system.
• The network provider looks at the network.
• Both see part of the chain, not the whole.
• You bring the parties together and keep track of progress.
Telephony and network at ICNT
• One point of contact for telephony, internet and network.
• The same team has the whole chain in view.
• Configurations are aligned with each other.
• One party sees the fix through until it works.
That doesn’t mean nothing ever goes wrong. It means you don’t have to mediate when it does.
WHAT YOU CAN SET UP
Set up around how your company works
Standard telephony features, set up around your opening hours, your locations and the people who answer.
VoIP and your current numbers
Telephony over your internet connection. Existing numbers come along; we arrange new numbers as well.
Voice menus and call groups
A caller chooses where to go, or a whole group rings at the same time. That way a call ends up with the right person.
Queues and voicemail
If everyone is on a call, the caller hears what is going on. Calls nobody answers go to voicemail.
Welcome message and call forwarding
Your own greeting when a call comes in, and forwarding to a mobile number or another location.
Opening hours and night routing
Outside opening hours, calls take a different route: a message, voicemail or a night number.
One location or several
Equally reachable at the office and on the move, whether it’s one location or a few.
Delivery runs through ICNT, our exclusive partner for network and connectivity. Guestit arranges it, ICNT delivers it.
Curious how reachable you are right now?
Leave your number and we’ll call you. A conversation about how reachable you are now, what goes wrong when it’s busy, and what difference it makes when telephony and network come from one provider.
We always call within 24 hours — evenings and weekends included.
We only use your number to get in touch with you. See our privacy policy.
The operating system for hospitality. Connects every step of the guest journey with the processes behind it.
© 2026 Guestit
Privacy · Terms